The Foundation: Accountability and Safety
A strong culture starts with shared responsibility. Remember that everyone is responsible; never set one person up as an outlier. Accountability must be a cultural norm, especially when it comes to safety.
Building the Culture: Actionable Steps
1. Lead by Example (Work as Equals)
Managers must be willing to help out and 'get their hands dirty.' By participating in the day-to-day activities, you show your staff that you are part of the team, not just above it.
2. Foster Shared Accountability
- Encourage staff to call their coworkers if they don't show up. This shifts the responsibility from management to the team.
- Encourage friendships and camaraderie among staff members.
3. Professional Development and Recognition
- Give regular performance reviews where the focus is on improvement, not hostile negatives. Frame feedback as growth opportunities.
- Hold regular meetings designed to provide productive and useful tools for success, rather than just status updates.
- Selectively recognize and empower leaders on your staff. Give them more authority or responsibility to motivate others.
4. Building Connections and Mentorship
- Mentor your staff by fostering an apprenticeship system where new members are brought into the fold by an older, more experienced team member. This builds institutional knowledge.
- Invest in team building activities outside of the job place to strengthen personal bonds.
The Daily Habits of Culture Building
- Be social! Take time to say hi and learn about everyone else. These small interactions build trust.
- Above all, be consistent and clear with rules and discipline. Transparency is key to maintaining trust and a predictable, safe environment for everyone.
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